Policies & Procedures

 

I. My Account

II. Wish List

III. Product Colors

IV. Shopping Cart Reservation

V. Payment

VI. Payment Confirmation

VII. Delivery

VIII. Pick Up

IX. Special Request Orders


I.       MY ACCOUNT

For your convenience, we have created My Account so you will be able to shop faster, be up to date on an order’s status, and keep track of the orders you have previously made.

II.      WISH LIST

Items added to your Wish List are not reserved for you. It is really just a wish list of items you are interested in for future purchases.

III.      PRODUCT COLORS

We try our best to have accurate colors for the pictures of our yarn but due to different desktop, laptop, or smartphone screens, colors may vary.

IV.      SHOPPING CART RESERVATION

Items placed in your shopping cart are not yet reserved for you. Only upon checkout will those items be deducted from our stocks and reserved for you. Due to limited stocks of our merchandise, we will reserve those items in your shopping cart only for three (3) days. Payment must be made within the said reservation period. If they remain unpaid beyond the reservation period, the order will be cancelled and the items you checked out will be returned to our available stocks in our store. You may place a new order again if you still want to get those items.

V.       PAYMENT

For now, we accept the following modes of payment:

a.       BPI Bank Deposit

You can deposit at any BPI branch nationwide (not BPI Family Savings). No fees are charged if you deposit at any BPI branch within the country. If you have a BPI Express Online Account, you may also do a funds transfer via the BPI App. Account details will be provided in the checkout process.

b.      BDO Bank Deposit

You can deposit at any BDO branch nationwide. No fees are charged if you deposit at any BDO branch within Metro Manila. For deposits made outside Metro Manila, BDO charges a handling fee of PhP 50. If you have a BDO online account, you can enroll our BDO account for funds transfer. Account details will be provided in the checkout process.

c.       Unionbank  Bank Deposit

You can deposit at any Unionbank branch nationwide. Handling fees may apply for deposits made from branches outside of Metro Manila. You may also opt to do an electronic funds transfer if you have a Unionbank online (including EON) account. Account details will be provided in the checkout process.

d.       PayPal

You may opt to pay via PayPal if you have a PayPal account. Corresponding PayPal fees apply. Details will be provided in the checkout process.

e.       LBC Money Transfer

You may remit your payment at any LBC Branch and we will pick up the payment at LBC. Depending on the amount to be remitted, LBC charges a service fee. Also, LBC only accepts bills. In cases where the amount remitted exceeds the amount due, your change will be included in your package. Details required by LBC will be provided in the checkout process. 

f.        Palawan Express Remittance

You may remit your payment at any Palawan Express Branch and we will pick up the payment at Palawan Express. Depending on the amount to be remitted, Palawan Express charges a service fee. Details required by Palawan Express will be provided in the checkout process.

VI.       PAYMENT CONFIRMATION

Once payment is deposited or remitted, you must email a scanned copy or photo of the deposit/transaction slip to store@gantsilyo.com or send it as a private message to our Facebook Page, Gantsilyo Guru Selections. Do ensure that the image you will provide is clear enough to show the details. After you have sent your proof of payment, you will receive via email, within 12 hours, the Tracking/Waybill number of your package. You will be able to monitor your delivery by encoding this number in the Xend Express Tracker widget found on the lower portion of this site.

Sending of scanned copy or photo of deposit/transaction slip is not applicable to payments made via PayPal as we are able to receive an automatic email of your payment from PayPal.

VII.       DELIVERY

a.       Domestic (Philippines)

We deliver door-to-door nationwide via Xend. We base our computation of your delivery fee on Xend’s rates (see table below).

Packaging

Metro Manila

Provincial (LuzVisMin)

Large Pouch: 9x14 in.

(UNLI WEIGHT)

PhP 70

PhP 110

XL Pouch: 12x18 in.

(UNLI WEIGHT)

PhP 90

PhP 180

Own Packaging

(Does not fit Xend UNLIPAK)

PhP 70 up to 1 kg

PhP 90 up to 3 kg

+

PhP 30 per additional kg

PhP 110 up to 1 kg

PhP 180 up to 3 kg

+

PhP 80 per additional kg

 

*Source: http://www.xend.com.ph/DomesticRates.aspx (as of 9 June 2016). Rates above include the manual waybill surcharge of PhP 1.00 per waybill.

Due to the different weights and sizes of our merchandise, we will only be able to give you, via email, the delivery fee due within 12 hours of your checkout. The most cost effective computation will be used to determine your final delivery fee. All packages are insured for free for up to PhP 2,000 worth of merchandise.

Delivery Cutoff: If proof of payment is sent before 12:00 noon, your package will be shipped out on the same day. If sent beyond the cutoff time, your package will automatically be shipped out the next day. Please take note that Xend operates from Monday to Saturday (except Holidays). Transit time for your package is as follows:

·         Metro Manila: 1-2 business days from shipping date

·         Provincial (LuzVisMin): 2-3 business days from shipping date

b.      International

International shipments are handled on a case-to-case basis. Please email us at store@gantsilyo.com before you put anything in your Shopping Cart.

VIII.       PICK UP

Should you prefer to preorder through our website and pick up your order at our store, you are required to prepay your order within our reservation period of three (3) days.

IX.       SPECIAL REQUEST ORDERS

If you have special requests for products not available in our current offering, email us at store@gantsilyo.com and let us see if we can make it happen for you.